Technical Writing & Communication
What kind of technical communication do you need help with?
Reader-friendly instructional documents?
Once I have understood your goal and target audience, I can help you draft, edit or polish reader-friendly documents that inform and instruct.
Manuals · User instructions · Guides · How-to's · Tutorial scripts · Procedures
Simplified content for a specialist topic?
"Less is more", as the saying goes, and that's where I can help. Whatever the topic, by using simple English language and information design techniques, I can transform your specialist content into text and forms that your audience will appreciate.
Plain English writing & editing · Process flows · Mindmaps · Timelines · Infographics
Tools to improve your writing quality & translations?
If you are losing time and money on reinventing written communication, translating the same text, or correcting the same errors, hire me to help you with tools that improve quality, efficiency and consistency. Benefits: clearer messages for your readers, single reference for internal vocabulary, faster editing and translations, lower translation costs, fewer queries.
Terminology/Glossary · Editorial style guide
Why hire a non-technical technical communicator?
You might think it's risky to contract a technical communicator without a technical background. I appreciate that. However, if your documentation is for a non-technical audience, you need content and media that meet their needs. This is where I come in.
- I am trained in technical communication — the products you receive from me will be apply latest principles and practices.
- I can be objective and see the bigger picture — this helps me take on board your goals and readers' perspectives.
- I am likely to ask questions your audience will ask — answering them before publication will save you time later.
- It is my job to simplify content without losing meaning — subject matter experts may find this difficult to do.
- I am skilled in planning, coordination, engaging others, and teamwork — I therefore contribute towards a smooth process.
Her patience approach and quality work contributed to the success of our award-winning intranet. Thank you!
Dennis Agusi, Director Communication Channels, Philips
Technical communication examples
A lot of my work has been for internal use and unfortunately is not shareable. If you need more examples, abstracts in PDF format, or a mock-up of what I could do for you, feel free to send me a request and I'll come back to you. If you have documentation already but need a third party for objective feedback or editing, check out my copy-editing page for more insights.
Training for new topic-based intranet
Scripts and screencasting for video tutorials for intranet content editors and publishers across Philips. Themes included adding topics, creating pages, using images, creating variations, using tabs, and making pages findable.
IHLIA LGBT HERITAGE
Digitisation of Open Up! collection
Digitisation standards and guidelines for IHLIA staff and contributing archive partners · Copyright and privacy guidelines · Quality reports for digitisation of 6,500 items · Project management.
Growing edible flowers
Infographic about the benefits of edible flowers and step-by-step instructions on how to grow them. Part of an infographic series about permaculture. Access infographic
Sally has the ability to adapt very quickly into a new programme or content.
Lonneke van den Hoonaard, Director, IHLIA
If you would like to discuss your technical writing project or ask for an offer, please contact me with some information about your needs and requirements, and I will come back to you as fast as I can. Looking forward!